Account and preferences
My password does not work
Check that Caps Lock is not on, that the email address is correct, and that you actually have an account. If you still cannot access it, click here
.I cannot access my account
Remember that if you ordered as a guest, an account has not been created, but you can easily request activation by writing to servizioclienti@alexoo.it from the email you used for the order.
You will receive all updates on the status of your order via email or SMS when the package is handed over to the courier.
